FAQ
How do I order the correct size?
Almost all of our pieces have a size chart, which you can find on the product page. If you still need help with sizing, feel free to reach out to us via WhatsApp, Instagram, or Email.
Do you offer international shipping?
Yes, we offer international shipping to most countries worldwide.
Do you offer local delivery (Trinidad and Tobago)?
Yes, we offer local delivery in Trinidad and Tobago.
What Postal Code should I use if I want local delivery\shipping? (Trinidad and Tobago)?
Use Postal Code 000000 .
How much does local delivery cost?
Local delivery costs vary from $25TTD to $60TTD based on location. Please DM us on Instagram, email us, or message us on WhatsApp for more information regarding local delivery rates.
How long does local delivery take?
Local delivery can take anywhere from same day to 3 days (once items are in stock).
Can local deliveries be exchanged?
Yes, local deliveries can be exchanged within the first 7 days of purchase.
What forms of payment do you accept for local orders?
We accept cash on delivery, online bank transfer, direct deposit, and most debit or credit cards.
How much does international shipping cost?
International shipping costs vary depending on the destination and the weight of the package. You can see the shipping cost at checkout.
How long does international shipping take?
International shipping can take anywhere from 5-21 business days depending on the destination and customs processing times.
Will I have to pay customs fees?
It is possible that you may be charged customs fees when your package arrives in your country. These fees are the responsibility of the recipient and are not included in the shipping cost.
How can I track my international order?
You will receive a tracking number via email once your order has shipped. You can use this tracking number to track your package on the carrier's website.
Can I return or exchange an international order?
Yes, you can return or exchange your international order. However, please note that you will be responsible for the return shipping costs.
What forms of payment do you accept for international orders?
We accept most major credit cards and PayPal for international orders. We also accept Western Union, CashApp, Apple Pay, and Zelle upon request.
I can’t find an answer to my question.
If your question hasn't been answered, please contact us at info@donwvrldwide.com . Please don’t forget to mention your order number if you have one (not the tracking number). We're happy to help.
Quality and Care Information.
Wash inside out and avoid ironing directly on designs, prints, or decorations unless stated otherwise on the care instructions found on the label of the garment. We recommend following the care instructions to ensure the longevity of your garment.